Solutions Architect

Posted · Add Comment Published: June 25, 2019
New York, New York
Job Type


Our client is looking for a Solutions Architect who has a proven track record in managing digital, marketing and/or loyalty solutions.

Key Responsibilities

  • Partner with client technical teams on designing and integrating the firm's solution across their omnichannel tech stack, including CRM, ESP, commerce and other partner integrations
  • Independently lead technical implementations from onboarding through launch by defining requirements, documenting data flows and QA-ing integrations in an effort to achieve the strategic vision of the program
  • Serve as the primary technical interface for clients and develop strong relationships that instill confidence across the organization especially with the program leader and technical contacts
  • Collaborate cross-functionally with product, engineering and data science teams to identify opportunities for platform optimizations while representing the technical needs of our clients
  • Confidently deliver solution recommendations to and achieve buy-in from key client stakeholders on critical platform integrations
  • Define and establish repeatable internal processes to maximize efficiencies to on-board and manage clients


  • 3-5 years’ experience in solutions architecture and a keen understanding of the digital business.
  • Experience from a technology SaaS company and project management skills are highly preferred.
  • Bachelor’s degree required.
  • Understanding and experience in API concepts and usage, relational database SQL, point-of-sale / commerce integrations and site user experience.
  • Personality and aptitude to build strong relationships and bonds with client base.  Experience setting and managing customer expectations.
  • Extremely organized with a strong attention to detail. Experience managing and prioritizing multiple client requests in a fast-paced environment, including timeline scoping and making trade-offs.
  • Proven results on delivering/exceeding goals within budget and on-time
  • Exemplary written and oral communication skills across business and tech.

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