PMO Operations Manager

Posted · Add Comment
Career Techniques Inc.
March 3, 2022
Dallas, United States of America
Job Type


The PMO operations manager is responsible for the transformation, continuous improvement, organization, processes, tools, reporting, control, monitoring and administration of a diverse range of programs and projects across the roadmaps and capacity. This position will report to the Vice President of PMO and will collaborate with PMO leaders, and stakeholders across the organization. This role will need to govern and ensure appropriate delivery of activities related to portfolio and program management, onboarding, training, and change management of our best practices. The position has highly visible strategic PMO projects within the organization which requires excellent communication and relationship management skills.

This is a Contract to Hire position.


  • Ensure appropriate controls and monitoring are in place by program and project managers to enable accurate reporting of status across the portfolio, including timelines, risks and issues.
  • Evangelize the need for appropriate tooling across the organization – ensuring information on staffing, projects & programs are readily available across the organization to support timely decision making.
  • Establish best practices for Governance of PMO practices including PM quality checks, putting in place measures, tools, processes, and support to ensure these are being appropriately followed.
  • Govern cross-functional project alignment and provide assurance around dependencies and tracking.
  • Manage the project & program initiation and prioritization process, ensuring the pipeline of new work is maintained and aligns with the business strategy.
  • Oversight for the collation and distribution of weekly departmental reports, summarizing the status of all projects and programs operating across technology.
  • Change Management process improvements for the firm's services related to tooling, PMO processes, and reporting used across PMO, identify opportunities for improvement, and create a plan to drive these changes into a PMO operations roadmap.
  • Support the customers portfolios, focusing on PMO program management governance and best practices for hybrid methodology of delivery of our initiatives.
  • Develop key relationships with our cross functional teams, customers, and vendors while promoting the firm's PPM processes and tools throughout the organization.
  • Assess portfolio, programs, and program health, including dependencies, critical path, roadmaps, and governance analysis and roll up to leadership PMO on a weekly basis.
  • Support the establishment of PMO program management function, and govern best practices end to end delivery, roll out, training, and change management user adoption.
  • Drive continuous process improvements to manage and maintain program management portfolio reporting efforts in the PMO.
  • Review of CSAT and NPS program and project management scores determine opportunities of improvements in the PMO measurements of success.
  • Provide recommendations for program/ portfolio solutions to promote PMO services to include governance around analytics and reporting. Analyze data integrity, trends, themes, risk, issues and escalations management.
  • Maintain best practices for customer roadmaps including critical path and program dependencies call outs, tracking, executive level read outs and steering committee reviews in collaboration with Account Management.
  • Drive program opportunities with Account Management (Initiate, Demand, Capacity) portfolio steering reviews and hand off transitions to the PMO team.
  • Build out portfolio operations best practices in PPM tools including roadmaps, program dashboards, project dashboards, program reporting variances and reviews.
  • Establish a scalable customer support structure for customers leveraging the firm's PMO toolset.
  • Enrich the PMO guiding principles which comprises the firm's PMO toolset, associated best practices and training materials.
  • Maintain single repository of all PMO portfolio programs of responsibilities including key artifacts, plans, requirements approvals, executive communications, training materials, and analytics.
  • Create and manage benefits tracking throughout the program management lifecycle. This includes measurements of success, OKR’s and delivery program success.
  • Establishing appropriate processes, tools, and models – defining and collating planning inputs to generate appropriate insight and reporting.
  • Work with account management, PMO, HR and other teams to ensure a clear view of the roadmap, to inform accurate demand level forecasting down to individual team and resource type within Clarizen.
  • Ensure resources capacity and demand are aligned with roadmaps.
  • Establish means of tracking accuracy of forecasts and use this to continue to refine and correct forecasting models.
  • Mentor, coach, and provide guidance, team onboarding, and be accountable to adhere to PMO processes and drive adoption of PPM tools across the organization.


  • Bachelor’s degree in Project Management, Communications, Technology, Business Administration or related field
  • 7+ years of experience working in a PMO as a portfolio manager, capacity resource manager, and or a program manager with demonstratable experience governing a portfolio and capacity
  • PgMP, PfMP and/ or PMP/ PRINCE 2 certification with related coursework in portfolio management, program management, lean six sigma, SAFE Agile, ITIL, etc.
  • An excellent understanding of portfolio, capacity, program, and project management methodologies and techniques, including agile, or safe/agile
  • Strong analytical background, previous experience establishing appropriate models and tooling, to make data inputs to drive meaningful outputs and insight
  • Substantial experience driving governance best practices including PPM tooling, estimations, capacity planning, portfolio roadmaps, Agile, agile coaching, agile reporting
  • Programs and portfolio governance across various financial applications, enterprise applications, and PMO governance programs
  • Extensive experience working with 3rd party vendors or contractors to negotiate contracts, contract renewals, and SOW sign off
  • Key leader able to own and drive decisions, team collaboration, and changes throughout the organization and measure success by user adoption, OKR’s, and influence team goals
  • Proactively energize the team against plans, goals that are committed to continuous process improvements evolution and improvement
  • Expert communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations. The ideal candidate excels in connecting outcomes, process and execution
  • Substantial experience with Clarizen, Azure Dev Ops, Jira, Jira Align, Tableau, Confluence, Microsoft PowerPoint, Visio, Word, Excel, MS Project, SharePoint or other related PPM Tools
  • Strong analytical background, previous experience establishing appropriate models and tooling, to make data inputs to drive meaningful outputs and insight
  • Ability to embrace change, adapt quickly, and influence the teams to focus on competing priorities, as well as manage multiple programs and portfolios simultaneously
  • Calm under pressure, able to make quick and rational decisions, drive and deliver through ambiguity while maintaining the progress of the PMO goals and objectives
  • Expected travel 20-25%
  • Max. file size: 300 MB.
  • Please complete the math question to prove you are human.

Related Jobs

QA CIT Manager   Remote, United States of America
May 12, 2022
Product Manager   remote, United States of America
May 6, 2022
Software Engineering Lead   Evanston & Remote, United States of America
March 28, 2022
Product Manager, Hotel Reservation   Remote, United States of America
February 11, 2022
Product Manager, Omni Fundamentals   San Francisco, United States of America
December 9, 2021