Technology Service Delivery & Infrastructure Administrator

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ctechny.com
Published
February 10, 2020
Location
Westchester, New York
Category
 
Job Type

Description

The IT Service Delivery administrator will work to assist the Technology Service Delivery Manager in overseeing a number of functions including help desk and support functions.

Responsibilities:

  • Maintain high performing service support functions including the IT Service Desk
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Active role in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed
  • Be a player in continually improving the technology infrastructure environment
  • Maintain technology related application environment that are built to a high standard of performance and security
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
  • Participate as a team member for related infrastructure project

Qualifications:

  • A passion for Service Improvement
  • Experienced Service professional
  • Experience with managing 3rd parties and 3rd party delivered services
  • Service Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

Requirements:

  • 5+ years experienced service professional
  • Excellent written and verbal communication skills
  • Excellent customer facing/customer service skills
  • Able to work under pressure, multi task, prioritize and meet deadlines
  • Able to demonstrate a high degree of flexibility including shift and off hours work
  • Able to manage sensitive and sometimes confidential information
  • Able to demonstrate initiative and a proactive approach to daily tasks

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