Technology Service Delivery & Infrastructure Administrator

Posted · Add Comment
ctechny.com
Published
February 10, 2020
Location
Westchester, New York
Category
 
Job Type

Description

The IT Service Delivery administrator will work to assist the Technology Service Delivery Manager in overseeing a number of functions including help desk and support functions.

Responsibilities:

  • Maintain high performing service support functions including the IT Service Desk
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Active role in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed
  • Be a player in continually improving the technology infrastructure environment
  • Maintain technology related application environment that are built to a high standard of performance and security
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
  • Participate as a team member for related infrastructure project

Qualifications:

  • A passion for Service Improvement
  • Experienced Service professional
  • Experience with managing 3rd parties and 3rd party delivered services
  • Service Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

Requirements:

  • 5+ years experienced service professional
  • Excellent written and verbal communication skills
  • Excellent customer facing/customer service skills
  • Able to work under pressure, multi task, prioritize and meet deadlines
  • Able to demonstrate a high degree of flexibility including shift and off hours work
  • Able to manage sensitive and sometimes confidential information
  • Able to demonstrate initiative and a proactive approach to daily tasks

Related Jobs

March 30, 2020
March 30, 2020
Bioinformatics Software Engineer   Gaithersburg, Maryland
March 25, 2020
March 25, 2020
Windows Systems Admin/Engineer   Totowa, New York
March 19, 2020