ERP Support Engineer

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Career Techniques Inc.
July 13, 2022
Dallas, United States of America
Job Type


Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Finance and Operations.


  • Troubleshoot ERP user issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve issues.
  • Act as the Subject Matter Expert (SME) to support finance & commercial teams on the different ERP modules  through expert knowledge of the D365 F&O and related software products
  • Provide first level support for end-users, including research on various data, system, and integration issues.
  • Administer Dynamics 365 F&O organization access and automate role-based access as appropriate.
  • Provide application support and work with the implementation team to assist with troubleshooting and maintenance of the D365 F&O applications
  • Work with support teams, implementation teams, product teams and other stakeholders to ensure a streamlined customer experience.
  • Oversee, manage, and coordinate all requests, incidents and problems that are logged in the ticketing system
  • Identify systems and system usage improvement opportunities and implement associated system enhancements (e.g., automation of manual steps) in collaboration with the ERP team, the account managers, and the customers.
  • Work closely and communicate with stakeholders and system end users in the operating companies to improve ERP system usage, uncovering areas for improvement of developing and implementing the ERP solution.
  • Document and drive end to end business and functional requirements by working with functional unit leaders
  • Onboard new users and terminate users within system.
  • Work with Global ERP Team and the Local IT team to establish support processes, procedures, and use of tools to provide seamless end-to-end ERP support to the end users.
  • Perform system audit functions when needed, (i.e., segregation of duties reporting) as well as to assist internal audit team with any of their specific system related questions.


  • Degree in Accounting, Information Technology, Business Administration, or related field required
  • Excellent written and verbal communication skills with ability to interact with all levels within an organization and across multiple geographies
  • Comfortable with basic ERP concepts and terminology (General ledger, Accounts payable, Accounts Receivable etc.).
  • 6+ years of experience with Dynamics 365 Finance and Operations in a technical or functional capacity or related experience
  • Clear understanding of how Dynamics 365 Finance and Operations interact with other technologies and platforms (e.g., Azure).
  • Strong MS Office skills across PowerPoint, Excel, and Word
  • Ability to work independently as well as collaboratively with a team  to meet deadlines
  • Good understanding of accounting principles
  • Participated in all stages of lifecycle of MS D365 F&O implementation projects a plus
  • Familiar with D365 F&O third-party products, such as Fastpath, SK Global’s Treasury automation suite, and (Medius) AP automation process a strong plus
  • Knowledge in Microsoft SQL Server and Microsoft SQL server reporting services (SSRS) and Management reports a plus
  • Familiar with ITSM systems such as Jira Service Desk a plus
  • Experience with being part of a support team and establishing and refining support processes, procedures, and tools
  • Used to operating under Service Level Agreements and driving support accordingly
  • Travel anticipated 5-10%
  • Max. file size: 300 MB.
  • Please complete the math question to prove you are human.

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