Career Techniques Inc.
Description
Key Responsibilities
People Leadership & Team Management
- Directly manage, coach, and develop the Procurement Systems Administrator
- Set priorities, goals, and performance expectations for procurement systems support activities.
- Provide guidance and escalation support to ensure effective resolution of Coupa, cXML, supplier system, and internal system issues.
- Ensure consistent service levels, documentation, and communication related to procurement system inquiries and issues.
Request Management & Prioritization
- Serve as the central intake point for procurement operational and system-related requests.
- Gather, track, and prioritize requests from the procurement team, balancing strategic initiatives and day-to-day operational needs.
- Develop and maintain structured intake, triage, and escalation processes to ensure timely execution and transparency.
Operational Excellence
- Support and oversee the end-to-end S2P lifecycle, ensuring alignment with company policies and industry best practices.
- Drive continuous improvement initiatives to enhance efficiency, accuracy, and consistency across procurement operations.
- Identify process gaps and collaborate with stakeholders to implement scalable solutions.
- Ensure procurement processes effectively support downstream AP activities, including invoice processing and payment workflows.
Cross-Functional Collaboration & AP Partnership
- Partner closely with Accounts Payable (AP), Finance, Legal, and Business Units to ensure seamless procurement-to-pay workflows.
- Act as a liaison between procurement operations, systems, and cross-functional stakeholders to resolve issues and align on priorities.
- Act as the single point of intake and own prioritization & escalation for operational and systems related work.
- Serve as a procurement subject matter expert for cross-functional projects, advising on process design and system impacts.
- Promote strong alignment between procurement execution and AP requirements.
Technology & Tools
- Oversee the effective use of procurement systems, with Coupa experience strongly preferred.
- Partner with the Procurement Systems Administrator to support system adoption, user guidance, and ongoing optimization.
- Ensure appropriate governance, controls, and documentation for procurement system processes.
- Identify opportunities to improve system efficiency, reporting, and integration in collaboration with IT and Finance.
Leadership Support & Reporting
- Alleviate tactical workload from procurement leadership, enabling focus on strategic initiatives.
- Provide operational insights, metrics, and reporting to support decision-making and continuous improvement.
- Monitor trends in procurement requests, system issues, and process performance to inform improvements.
Required Experience
- 8+ years of experience in procurement operations, supply chain, or Source-to-Pay environments.
- Prior experience managing or leading team members preferred.
- Strong understanding of S2P processes, including requisitioning, sourcing, contracting, P2P, invoicing, and supplier management.
- Experience working with Coupa or a similar procurement platform (highly preferred).
- Demonstrated ability to manage operational workflows and support issue resolution through effective leadership and prioritization.
- Excellent organizational, project management, and prioritization skills.
- Strong communication and stakeholder management capabilities.
- Ability to manage multiple priorities in a dynamic environment.
Preferred Qualifications
- Bachelor’s degree in supply chain management, Business Administration, Finance, or a related field.
- Process-oriented leader with a focus on operational excellence.
- Collaborative manager who builds strong cross-functional relationships and develops team members.
- Analytical thinker with the ability to translate data into actionable insights.
- Comfortable operating at the intersection of Procurement, AP, Finance, and Technology.
- Adaptable and resilient in evolving organizational environments.